Hotel general manager senior looking for a new position Dar es Salaam

20 years of management in 3 continents and 6 nations in properties from 36 to 758 room
7 years hotel management in Tanzania (Dar es Salaam and Zanzibar)
Particularly expert in management of sea-front properties and in business/conference hotels
Pre-opening assignments
Multiple experience in uprising the hotel’s category
Studies USA, Italy, Switzerland and master in Hotel Management
Author of the largest published hotel dictionary and manual
Fluent in English and Italian, good Russian, suff. French, some Swahili
Legal and contractual expertise
Very skilled negotiator
Great experience in procurement
Culinary expert and extensive experience in restaurant business having managed restaurants for 20 years in Italy, Asia and Africa
Can personally teach the cook a full Italian and international menu
Expert in the implementation of a low cost but very innovative and satisfactory breakfast, guest’s satisfaction guaranteed
Expert in menu engineering: a la carte, corporate meals, banquets and gala dinners
HACCP, hygiene and fire certifications
Experienced staff trainer and motivator (even from scratch)
Many contacts with tour operators, capable to boost sales, occupation and online rating
Ability to foresee and prevent problems and major dangers instead of simply having to solve them after they occur
Very active and dynamic, very hands-on type of manager
Proactive, positive attitude and result driven
Quality and guest centric, true passion for service excellence
Extreme attention to details
No bad habits, full honesty referenced
Many documented references
Contacts: +

senior
HOTEL & RESORT GENERAL MANAGER
& culinary expert
 20 years of management in 3 continents and 6 nations managing
properties from 36 to 758 rooms
 7 years hotel management in Tanzania (Dar es Salaam)
 particularly experienced in management of sea-front resorts
 pre-opening assignments
 studies USA, Italy, Switzerland and master in Hotel Management
 author of the largest existing hotel dictionary and manual
 fluent in English and Italian, good Russian, suff. French, some Swahili
 legal and contract.expertise and great experience in procurement
 culinary expert and extensive experience in restaurant business
having managed restaurants for 20 years in Italy, Asia and Africa
 experienced staff trainer and motivator (even from scratch)
 many contacts with tour operators, capable to boost sales,
occupation and online rating
 ability to foresee and prevent problems and major dangers instead
of simply having to solve them after they occur
 quality and guest centric, true passion for service excellence
 many documented references
Stefano Ciocca

+

Italy - Tanzania
BOOKS PUBLISHED “The Hotel
Dictionary – Grande Dizionario e Manuale
Alberghiero” (2180
pages)
CAREER SUMMARY
MANAGING DIRECTOR – AZURE BOUTIQUE RESORT, OCEANVIEW
RESTAURANT AND CONFERENCE AND BANQUETS CENTER – TANZANIA 4-
STARS Oct 2018/ Dec 2022 – negotiation of lease contract, obtaining of all
business licenses and permits. selection and training of all the staff (40 w.),
commercial start-up, success in keeping business open during pandemic
paying all bills and never lowering service. It is now named “Beahcomber”
GENERAL MANAGER – LANDMARK MBEZI BEACH RESORT – TANZANIA 4-
STARS Oct.2016/Oct 2018 Landmarkresort.co.tz 83 rooms and congress centre
2.000 sqm. Took over in a situation of loss, low occupation and poor online
rating and in year 2017 accomplished $ half million net profit + high ratings
GENERAL MANAGER , HOTEL ASIA, RUSSIA 4-STARS Sept.2015/Sept 2016
Amurusia.ru 260 rooms,150 employees,3 restaurants, congress centre.
GENERAL MANAGER–AVENUE PARKHOTEL-UZBEKISTAN Aug. 2014/Sept.
2015 Avenuepark.uz 4-stars/60 employees–Spa– 3 pools – park–rest-3 bars
RESIDENT-PROJECT MANAGER - COMOROS ISLANDS Febr/July2014 – 6-
months assignment for preparation of and hotel development plan
RESORT MANAGER - HAUZA BEACH RESORT - EGYPT 2013 Hauzaresort.com
5-stars 758 rooms 200 workers/acquapark/ 4 restaurants / 4 bars
HOTEL MANAGER PARK HOTEL ROMA CASSIA ROME ITALY -stars
100 rooms – 500 sqm Conference center
LANGUAGES
ITALIAN native; ENGLISH fluent;
RUSSIAN good; FRENCH sufficient;
PORTUGUESE comprehension;
SWAHILI some notions (at study)
EDUCATION, CERTIFICATES
PROFESSIONAL TRAINING
MASTER IN HOTEL MANAGEMENT Italy
BUS.&ADM. DEGREE Rome, Italy
US HIGH SCHOOL DIPLOMA Switzerland
(National Honour Society membership)
TECHNICAL CONSULTANT Court of Rome, Italy
DIPLOMA MINISTRY OF EDUCAT. Russia
HOTEL DIRECTORS LIST REGISTR Italy
GAMBERO ROSSO COOK DIPLOMA Italy
INTERN.MARKETING & E-COMMERCE
IN THE HOTEL INDUSTRY Rome, Italy
FRONT & BACK OFFICE FIDELIO Italy
FRONT OFFICE MANAGER annual c. Italy
FIRE-PREVENTION Rome, Italy
HIGYENE & SECURITY ON WORK Italy
HACCP (2 certificates) Rome, Italy
F&B OPERATOR Rome, Italy